Shipping policy

Delivery Area

• Jaywaukee Tools delivers products anywhere in Australia* - (Subject to conditions).
• International shipping is not available. Please email us at sales@jaywaukeetools.com.au to make special arrangements.

Delivery Terms and Conditions

• No goods over 20 Kg can be shipped to a PO Box
• During free shipping promotions, exclusions may apply to remote areas, including remote islands.
• Jaywaukee Tools reserve the right to change or withdraw free delivery at any time. You will be entitled to a refund or cancellation should you not wish to proceed with the order.

Free Shipping promotion

• During "Free Shipping Australia Wide" promotions, terms and conditions may apply for free shipping to regional areas in Australia. Freight charges may be incurred for orders shipped outside of Metro areas.
• Free Shipping is eligible for any purchase over $100. Exclusions apply for the following purchases and will incur a shipping charge:
  • Purchases delivered to out of metro or remote areas, including islands.
  • Products that exceed 1m in length or over 20kg in weight or 0.25 cubic metre in volume.
  • Products that are special order or non-stock.
• Free Shipping promotion period is only valid for a limited time and subject to terminate at our discretion.
• You will be contacted prior to delivery to confirm freight charges.

Damaged Goods

• We recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Further Information

• Please do not hesitate to contact our friendly staff members to answer any further queries or concerns. The fastest way is to contact us using email sales@jaywaukeetools.com.au